Description
Outsourcing customer service is now standard practice for most businesses, whether they are Fortune 500 corporations or start-ups, financial services providers or online retailers. Today, companies across all industries can outsource non-core BPO services and use more resources for their main business processes. Additionally, given that business process outsourcing (BPO) corporations and many other organisations used 2020 as a learning year, we should anticipate several intriguing trends to emerge in 2021.
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